Delivery & Returns Policy
Channel Islands £10
Far East £30
Rest of the World £30
Each additional pair increases the shipping charges by 50%.
Due to various problems with overseas shipping, we do not send orders to the following destinations: Africa, Russia, and Malaysia. We also do not deliver to PO Box Addresses.
We reserve the right to add/remove from this list at any time.
Parcels sent with in the UK will be delivered by Hermes and will typically reach the recipient within 2-4 working days. Parcels outside the UK will be sent by Royal Mail where delivery times may vary. Please contact us at email@example.com for more detailed information.
POA France, Germany, Italy, Spain 4-5 working days POA Western Europe** **Including Channel Islands, Austria, Belgium, Denmark, Finland, Greece, Lithuania , Luxembourg, Netherlands, Portugal, Sweden 4-5 working days POA Australia, New Zealand 4-5 working day POA Rest of the world*** ***Including Mainland U.S.A Canada, Japan, South America, Minor Outlying Islands 6-10 working days POA
Our prices in the European Union include VAT where applicable. Orders shipped to countries outside the EU may be subject to additional Sales Taxes and Import Duties, Merle & Morris is not responsible for these taxes, it is the customers responsibility to check these charges.
How to return your order
Returning goods from inside the UK
Returns from the UK are free of charge via our delivery partner Hermes. Please ensure the items are returned in the condition they were received in.
If you would like to return your shoes please let us know as soon as possible by emailing firstname.lastname@example.org with your order number and reason for return. We will then send you a returns label via email which you should download and print off and then attach to your package ensuring you enclose your your returns form.
Complete and detach the returns note (at the bottom of your dispatch document) and enclose it, together with your returned item(s), inside the original packaging. Goods cannot be returned without this information. Peel off the returns label from your delivery note and attach it on the outside of the parcel.
You should then drop this off at your nearest Hermes parcel shop, to find your nearest parcel shop please visit www.myhermes.co.uk. remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are refunded on your statement, as this enables you to trace your return.
If you do not have access to a printer please let us know.
Exchanges: indicating the style and size you wish to exchange your return for. Please refer to the returns policy to ensure that your return is accepted for a refund or exchange.
Please send your returns to:
Merle & Morris Ltd,
100 Rectory Grove,
Leigh on Sea,
telephone: 01702 621806 mob: +44754633539
Returning goods from outside the UK
Please email email@example.com to notify us that you will be returning the product and the reason for the return. We will email you with a downloadable returns document to return with the shoes.
Returning of Product from outside the UK, will incur a returns shipping fee. Please check with your local postal/courier service for charges. We will not refund original delivery costs for non-UK returns.
When returning goods from outside the UK for a refund or exchange please note the enclosed copy of the commercial invoice must accompany the documents of the outside of the package for customs purposes. Failing to do this may lead to import duty, which you will be liable for.
If your package is not marked with the correct paperwork we regret we are able to refuse delivery.
When returning products to us please note we do not accept parcels returned using FEDEX as invoice duties are issued after the package has been delivered to us.
When returning the shoes from outside the UK please clearly write on the packaging and customs invoice
to Merle & Morris Ltd
100 Rectory Grove
Leigh on Sea
VAT Registration: 163595680
telephone: 01702 621806
When placing or returning your order We will not credit lost or damaged returned goods. For any reason should this happen we would advise that you speak with the postal/carrier service you have used for your return. Please ensure you make a note of the tracking reference issued to you and keep this in a safe place, should the parcel not reach us for any reason you will be able to make an easy claim with the delivery service you have used to send your return. Items returned damaged, marked, toe printed or packaging missing will be returned without any credit.
We ask that when you try on your shoes for the first time you do so indoors, on the carpet and preferably with a pop sock on to avoid any foot prints in the shoes. The leather soles will show marks if they have been worn on hard surfaces, if the sole is worn the items will be deemed as an unacceptable return. Returns will only be accepted within 30 days after receiving your orders. Shoes must not be worn/used and should be returned in a perfect and unworn condition, without blemish on the fabric, sole or lining.
Your refund credit, or exchange (when in stock) may take up to 2 to 3 weeks to process after you return the goods back to us. We will e-mail you to confirm your return has been processed. Please ensure the returns form is enclosed in your package and note what you would like an exchange or a refund.
To help us process your return as soon as possible, please ensure the returns form is fully completed. Please ensure that your return is correctly packaged and not returned with any labels attached to the shoe box, as we are unable to refund items where the original shoe box has been damaged or is missing. Every effort has been made to display our products to true colour on the website and to ensure that products are displayed as accurately as possible. Please be aware that the colours of products can vary depending on how your monitor, phone or tablet is set. Please return your shoes in their original condition, as they will be inspected upon return. Refunds for your postage charge will only be given if your return is found to be a manufacturing fault. Returns which are not found to be faulty will be sent back. We will require a payment for postage. Tell us if you require an exchange or a refund. Once your goods are accepted back in to stock you will be issued with an exchange or refund. We will refund the card originally used for payment. Any returns with no return information will not be held. No refunds will be given for postage, return charges or import/export duty.
Should you require any help on our returns procedure please call 01702 621806 mob: +44754633539 and we will be happy to help you.
Lost Returns label
If you have lost your returns label please contact us on 01702 621806, mob: +447546335396 or contact us at firstname.lastname@example.org and we will be happy to e-mail you a returns label/form.
It’s not too late to cancel your order, to cancel your order simply call us and request a cancellation on your order. You must call us before your order is dispatched from our warehouse. If your order is already dispatched you can return this to us within our 30 days return policy.
Making a change to your order
Once you have received your confirmation email, we cannot make any changes to your order. We advise that you review your orders before you complete your checkout for one final check.
Merle & Morris